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problem with Skyline version and installation

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problem with Skyline version and installation virginie imbault  2024-01-22 08:02:42
 

Hello,
I have a TT5600 from Sciex and we have windows 7 on the acquisition computer.
So I have installed Skyline (32bit) 20.2.0.343 and autoQCLoader.
But when I run autoQCLoader, I have an error and this warning message appears (see in attachment).

Can you help me?

Regards
Virginie
 
 
Brendan MacLean responded:  2024-01-22 08:29:52

Are you able to just run Skyline on the computer and see the UI? Can you post an image of Help > About from the UI to confirm this?

It does look like 20.2.0.343 is our most recent archived version of 32-bit Skyline. So, you seem to be on the right track.

Did you fully uninstall the 64-bit version before installing the 32-bit version? If not, first try these instructions for cleaning up a broken installation.

https://skyline.ms/wiki/home/software/Skyline/page.view?name=tip_recover_install

Amazingly, you are the first person in 3 years to have an issue like this with a computer running 32-bit Windows.

--Brendan
 
virginie imbault responded:  2024-01-23 01:54:05

The problem solved. I didn't correctly uninstall skyline.

Thanks a lot
Virginie